Refund and return policy

If we receive a returned item that does not meet the return conditions below, we unfortunately cannot accept it. If we need to send the item back to you, you will be required to pay the shipping costs again.

• Products must be returned within 14 days. 
• The return shipping costs are the responsibility of the customer.
• The order must be returned in its original packaging and unopened. 
• The item must not be opened, used, or damaged.
• Orders that fall outside the 14-day return period will not be accepted for return.

The return of personalized and custom-made products is not possible.

The amount will be refunded to the account number we have on file within seven days.

Returns must be registered via the following email address: contact@dutch-dreamers.com